This article talks about how to provide personalized customer service to people calling your treatment center. Specifically, we are going to talk a bit about answering calls and how to target statistics. The things that are working, to provider people with great customer service more often than not, are just a series of questions. It’s asking...Read More
Healthy Call Mix From TreatmentCalls.com During a recent panel session we spoke at, a member of the audience asked about the types of calls we would send them if they decided to buy calls through our Customizable Call Program. THEIR COMMENT I really don’t want a Blue Cross/Blue Shield policy from Florida. Now that’s sad,...Read More
When you walk into a car dealership, they don’t ask you for your credit score. You know, that is something that comes up eventually in the discovery process, how does the person looking for help plan on paying for it. But when someone is calling in to your center and they are greeted with someone...Read More
It’s hard to use the word ‘lead’ when you’re talking about somebody that is desperate for hope. They wouldn’t be searching online and stumbling upon a help line or hotline if they knew where to go. If they had the answer or they trusted a friend, or family member, or a pastor, or a teacher,...Read More
THE PROBLEM Not providing personalized customer service. Is your admissions team’s intake specialist taking the time to really understand the caller’s needs and how to help them get treatment? Asking for a person’s insurance information up front, before you even ask them their name, is a surefire way to alienate a potential client. Why is...Read More
CALL CAMPAIGN QUESTIONS At TreatmentCalls.com we get a lot of questions about what do we do and how do we compare to the competition. You’ve probably heard of PPC – pay per click advertising. At TreatmentCalls.com we call ourselves a Pay Per Call provider for drug, alcohol and dual-diagnosis treatment centers. Here’s a real question...Read More
TreatmentCalls.com connects people seeking substance abuse care with treatment providers who can get them the support and guidance needed to break free from the chains of active addiction. We've designed our customizable calls campaigns so our treatment center partners are properly prepared to better help people in need.