Category

Customer Service
29
Nov

Mistakes Treatment Centers Make During Calls

HOW DOES YOUR ADMISSIONS TEAM HANDLE CALLS? One of the questions we get asked all the time is, “What is the biggest mistake admissions departments make on phone calls?” One of the biggest mistakes we see happening at centers is when the phone just rings and rings and never gets answered. But before we answer...
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29
Aug

Pay Attention to the People Calling Your Center

PAY ATTENTION TO YOUR CALLERS People calling your center after seeing a TV ad might not even know what facility they will be connected to. So it’s up to your admissions staff to find out why they are calling for help. Ask the caller, what was the pain point that the TV ad addressed that...
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15
Aug

Why Do 22% of Your Calls Go Unanswered?

WHY UP TO 22% OF CALLS GO UNANSWERED Did you know that, on average, 22% of the calls coming in to your center aren’t being answered? RING – RING – RING – RING! Is that the sound you want a client or potential client to hear when they call your facility? Often times people wait...
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30
Jun

Personalized Customer Service and Call Tracking

This article talks about how to provide personalized customer service to people calling your treatment center. Specifically, we are going to talk a bit about answering calls and how to target statistics. The things that are working, to provider people with great customer service more often than not, are just a series of questions. It’s asking...
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About Us

TreatmentCalls.com connects people seeking substance abuse care with treatment providers who can get them the support and guidance needed to break free from the chains of active addiction. We've designed our customizable calls campaigns so our treatment center partners are properly prepared to better help people in need.