Category

Call Marketing
03
Oct

Why You Should Always Track Your Calls

TRACK YOUR CALLS! Are you tracking all the calls coming in to your center? There is no reason you shouldn’t know down to the second what’s going on during every single call. Most treatment centers that we work with don’t know what’s really going on in their call center or admissions department until we tell...
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29
Aug

Pay Attention to the People Calling Your Center

PAY ATTENTION TO YOUR CALLERS People calling your center after seeing a TV ad might not even know what facility they will be connected to. So it’s up to your admissions staff to find out why they are calling for help. Ask the caller, what was the pain point that the TV ad addressed that...
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22
Aug

Average Ring Time Before Client Hangs Up

HOW LONG WOULD YOU WAIT FOR PHONE CALL? Have you ever wondered how long a person will wait for their call to be answered before they get frustrated and hang up? Last week we talked about the calls coming in to your treatment center and how up to 22% of those calls go unanswered. Did...
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15
Aug

Why Do 22% of Your Calls Go Unanswered?

WHY UP TO 22% OF CALLS GO UNANSWERED Did you know that, on average, 22% of the calls coming in to your center aren’t being answered? RING – RING – RING – RING! Is that the sound you want a client or potential client to hear when they call your facility? Often times people wait...
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15
Jun

Healthy Call Mix From TreatmentCalls.com

Healthy Call Mix From TreatmentCalls.com During a recent panel session we spoke at, a member of the audience asked about the types of calls we would send them if they decided to buy calls through our Customizable Call Program. THEIR COMMENT I really don’t want a Blue Cross/Blue Shield policy from Florida. Now that’s sad,...
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30
May

Call Generation for the Addiction Treatment Industry

It’s hard to use the word ‘lead’ when you’re talking about somebody that is desperate for hope. They wouldn’t be searching online and stumbling upon a help line or hotline if they knew where to go. If they had the answer or they trusted a friend, or family member, or a pastor, or a teacher,...
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27
Apr

Top Mistakes Treatment Centers Make on Calls

THE PROBLEM Not providing personalized customer service. Is your admissions team’s intake specialist taking the time to really understand the caller’s needs and how to help them get treatment? Asking for a person’s insurance information up front, before you even ask them their name, is a surefire way to alienate a potential client. Why is...
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14
Apr

Answers to Your Pay Per Call Marketing Questions

CALL CAMPAIGN QUESTIONS At TreatmentCalls.com we get a lot of questions about what do we do and how do we compare to the competition. You’ve probably heard of PPC – pay per click advertising. At TreatmentCalls.com we call ourselves a Pay Per Call provider for drug, alcohol and dual-diagnosis treatment centers. Here’s a real question...
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About Us

TreatmentCalls.com connects people seeking substance abuse care with treatment providers who can get them the support and guidance needed to break free from the chains of active addiction. We've designed our customizable calls campaigns so our treatment center partners are properly prepared to better help people in need.