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Why Your Treatment Center Should Buy Calls

Reach More People in Need Call campaigns help you reach more people in need. A common question we get from potential clients is “Why should my treatment center buy calls?” Your lowest cost per admission is going to come from somebody that already trusts your brand. That might be somebody who is familiar with your...
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Mistakes Treatment Centers Make During Calls

HOW DOES YOUR ADMISSIONS TEAM HANDLE CALLS? One of the questions we get asked all the time is, “What is the biggest mistake admissions departments make on phone calls?” One of the biggest mistakes we see happening at centers is when the phone just rings and rings and never gets answered. But before we answer...
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Stay Away From Patient Brokering

DON’T GET INVOLVED IN UNETHICAL MARKETING Here is one of the questions we get asked all the time when marketing to the addiction treatment field. “Is it business, is it legal, is it ethical?” We get hit with all kinds of questions and they always fall into one of those 3 areas. We call this the...
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Why You Should Always Track Your Calls

TRACK YOUR CALLS! Are you tracking all the calls coming in to your center? There is no reason you shouldn’t know down to the second what’s going on during every single call. Most treatment centers that we work with don’t know what’s really going on in their call center or admissions department until we tell...
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Pay Attention to the People Calling Your Center

PAY ATTENTION TO YOUR CALLERS People calling your center after seeing a TV ad might not even know what facility they will be connected to. So it’s up to your admissions staff to find out why they are calling for help. Ask the caller, what was the pain point that the TV ad addressed that...
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Average Ring Time Before Client Hangs Up

HOW LONG WOULD YOU WAIT FOR PHONE CALL? Have you ever wondered how long a person will wait for their call to be answered before they get frustrated and hang up? Last week we talked about the calls coming in to your treatment center and how up to 22% of those calls go unanswered. Did...
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